FAQs

How much is your deposit? To secure your booking date requires a 50% deposit upfront, the remaining 50% needs to be paid 2 weeks prior to the event date. You can pay this via bank transfer or payment link.

When is the remaining balance due? The remaining balance as well as the final booking form is due two weeks prior to your event date. The final booking form will be sent out with your booking confirmation via email.

Do you require electricity or water? Yes we require a normal 3 pin plug. We have extension leads. We do not require water.

How long does it take you to set up? We like to arrive 1-2 hours prior to the event time.

What is your cancellation policy? Your deposit is fully refundable if you cancel 18 months or more prior to your event date. We understand that things happen which are sometimes out of our control, therefore, If you do have to cancel within 18 months or less of your event date we will allow you to change the date for another date of your choosing within 18 months of your cancellation. 

How far will you travel for an event? We cover the entirety of the UK

When do I have to confirm numbers? We get lots and lots of wedding bookings which we love. This can, however, leave the bride and groom unsure on the initial number to book for. We always advise booking with a conservative amount as once you have booked you can't round down but you can always round up. The remaining 50% of your payment is required 2 weeks prior to your event date which allows you to have received all your RSVPs and have a fixed number set.